Customer signals that reach the people building the product.
Operations teams sit closest to customers — support tickets, call recordings, escalations, churn signals. That intelligence rarely makes it to the people making product decisions. Releap ingests it, classifies it, and surfaces it where it belongs: in the planning workflow, linked to the features that need to change.
Before Releap
I file a Jira ticket on behalf of the customer and never hear about it again.
With Releap
The customer signal lands in Releap, gets classified, and the PM sees it in their planning context.
Key capabilities
Helpdesk and call recording ingestion with classification by feature area
Customer signals promoted to product inbox for PM triage
Ideas portal for structured customer feedback linked to roadmap
Release notes and changelogs published to your customer-facing portal